Cancellation & Refund Policies

Cancellation & Rescheduling

We kindly request 24 hours’ notice for cancellations or rescheduling of appointments. At this time, there is no fee for late cancellations; however, repeat cancellations or no-shows may result in restrictions on future bookings.

• Late arrivals may result in a shortened session.
• Please call or text as soon as you know you need to change your time.

Tip: You’ll receive confirmations and reminders—reply to those messages to adjust your appointment.

Refunds

Payments for services are non-refundable once a session has been provided. Massage therapy results vary by individual; refunds are not issued for dissatisfaction with outcomes.

• Refunds are only considered for billing errors or duplicate charges.
• Submit refund requests in writing within 14 days of purchase.

Prepaid Packages & Gift Certificates

• All sales of prepaid packages, promotions, and gift certificates are final.
• Gift certificates are for services (not cash) and do not expire in Florida.
• Certificates may be transferred to another person with management approval.

Services and pricing may change over time; your certificate retains its value.

Special Considerations

• If you cannot continue a prepaid package for medical reasons, we may transfer the remaining balance to other services or consider a partial refund.
• Insurance/third-party billing, when approved, may affect refund eligibility.